Trackers - Rulebased smart trackers to align and manage all the AI operations

As a support agent or manager,
I want Quack to provide rule-based smart trackers that not only monitor AI operations (like intents, actions, escalations, and outcomes) but also allow me to easily identify gaps and directly train or improve the AI where needed,
So that I can ensure the AI stays aligned with our goals, improves continuously, and delivers high-quality automated support.